Exchanges and Returns

You can return your order up to 90 days after receipt, and we will ensure that the purchase price is credited to your account within five business days after we receive the return. Easy returns in three simple steps:

Step 1: Request the return label by email

Step 2: Send your order, together with the completed return form, to the address specified on the return form. Make sure you provide the package with a track-and-trace code. As the sender, you are responsible, and we want to avoid any misunderstandings.

Step 3: Receive the purchase amount in your bank account As soon as we receive the package, we will ensure that the purchase amount is returned to your bank account within five business days.

RETURN SHIPPING COSTS

In principle, you are always responsible for the cost of returning a product. Did you receive the wrong item or variant? Then you do not need to return the product; we will send you a replacement.

Please note that our return address is in China.

If the return was caused by the consumer, they must pay the shipping costs. The amount depends on the express courier you choose.
If the goods received are damaged or incorrect for reasons attributable to us, the consumer does not have to pay the shipping costs.


DEFECTIVE
You do not need to return defective products. This is because we cannot offer them for sale again. In this case, you will simply receive a replacement product. The only thing we ask is that you confirm the defect by providing one or more photos of the product.

Please fill out the form at the bottom of this page to request a replacement product or a refund.

WRONG PRODUCT RECEIVED
If you ordered a specific variant of a product but received a different or incorrect product, you can also use the form on this page to request delivery of the correct product or variant. Please attach a photo as proof of the incorrectly delivered product or variant and indicate which product or variant you would like to receive instead.

HOW DOES THE RETURN WORK?

Step 1: Fill out the return form

Step 2: Register your return

Step 3: Send your order

Go to a post office near you and send the items. Always provide the package with a Track & Trace code. As the sender, you are legally responsible, and theoretically we may refuse the return if it does not include a Track & Trace code.

Step 4: Have the purchase amount transferred to your bank account

As soon as the package has arrived at our premises, we will ensure that the purchase amount is transferred back to your account within five days! The refund will be issued using the same method you used to pay. In the case of a bank transfer, you will receive the amount back in your bank account; with Klarna, the full invoice amount will be deducted; and with a credit card, the full amount will be credited to your credit card.

RETURN CONDITIONS
Make sure that:

  • The items are complete
  • Hygiene products (bikinis, underwear, bras, etc.) cannot be returned.
  • the items are in their original packaging and undamaged
  • You have a Track & Trace code for your return
  • the return form is enclosed
  • Your order number on the return slip
  • Your name on the return slip
  • Does your return fail to meet the requirements listed above? Unfortunately, we cannot process your return or refund the purchase price.


PROCESSING
As soon as we have processed your return and issued the refund, you will be notified automatically. Of course, we will do our best to do this as quickly as possible. Haven't you heard from us after 30 days? Please contact our customer service.

NOTE: If you return a product and it arrives damaged or incomplete, unfortunately we cannot accept it or refund the purchase price. Therefore, please make sure you package the products properly when returning them, especially fragile products.

FAQ

Where can I find the return form?

You can request it below by sending us an email via the contact form. We will provide it as soon as your return has been registered.

Where can I find the Track & Trace code?

You will receive the Track & Trace code from the post office or postal service you use to send the return to us. Therefore, make sure you send the return using a Track & Trace number from the postal service you used to ship the package. You can email us this Track & Trace code, which you received from the post office, after you have registered your return.

Where can I find the return address?

We will provide you with the return address as soon as you have registered your return.

Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China
Tel: 15314571683

NOTE: The sender address on your package is not the same as our return address. Please do not simply return the products to this address without notifying us in advance. Unfortunately, returns sent to an address other than our return address cannot be refunded because we will never receive them.

Where can I find my order number?

You can find your order number in the order confirmation email you received after placing your order in our online store. You can also find your order number in all shipping notification emails you received from us. The order number consists of 4 or 5 digits.

If you cannot find your order number, send us an email and ask for your order number!