Exchanges and Returns

You can return your order up to 90 days after receiving it, and we will ensure that the purchase price is credited to your account within five business days after receiving the return. Easy returns in three simple steps:

Step 1: You can request the return form by email.

Step 2: Send your order together with the completed return form to the address indicated on the return form. Make sure that the package has a track-and-trace code. As the sender, you are responsible, and we want to avoid any misunderstandings.

Step 3: Receive the purchase amount in your bank account Once we receive the package, we will ensure that the purchase amount is returned to your bank account within five business days.

RETURN SHIPPING COSTS

As a general rule, you are always responsible for the cost of returning a product. Did you receive the wrong item or variant? Then you do not need to return the product; we will send you a replacement.

Please note that our return address is located in China.

If the return was caused by the consumer, they must pay the shipping costs. The amount depends on the express courier you choose.
If the goods you received are damaged or incorrect for reasons attributable to us, the consumer does not have to pay the shipping costs.


DEFECTIVE
You do not need to return defective products because we cannot offer them for sale again. In this case, you will simply receive a replacement product. All we ask is that you confirm the defect by providing one or more photos of the product.

Please fill out the form at the bottom of this page to request a replacement product or a refund.

INCORRECT PRODUCT RECEIVED
If you ordered a specific variant of a product but received a different or incorrect product, you can also use the form on this page to request a new delivery of the correct product or variant. Please include a photo as proof of the incorrectly delivered product or variant and indicate which product or variant you would like to receive instead.

HOW DOES THE RETURN PROCESS WORK?

Step 1: Complete the return form

Step 2: Register your return

Step 3: Send your order

Go to a post office near you and send the items. Always provide the package with a Track & Trace code. As the sender, you are legally responsible, and theoretically we may reject the return if it does not include a Track & Trace code.

Step 4: Have the purchase amount transferred to your bank account

Once the package has arrived at our facility, we will ensure that the purchase amount is transferred back to your account within five days! The refund will be issued using the same method you used to pay. In the case of a bank transfer, you will receive the amount back in your bank account; in the case of Klarna, the full invoice amount will be deducted; and in the case of a credit card, the full credit will be added to your credit card.

RETURN CONDITIONS
Make sure that:

  • The items are complete
  • Hygiene products (bikinis, underwear, bras, etc.) cannot be returned.
  • The items are in their original packaging and undamaged
  • You have a Track & Trace code for your return
  • The return form is enclosed
  • Your order number is on the return form
  • Your name on the return form
  • Does your return not meet the requirements listed above? Unfortunately, we cannot process your return or refund the purchase price.


PROCESSING
Once we have processed your return and issued the refund, you will be notified automatically. Of course, we will do our best to do this as quickly as possible. Haven't heard from us after 30 days? Please contact our customer service.

NOTE: If you return a product and it arrives damaged or incomplete, unfortunately we cannot accept it or refund the purchase price. Therefore, please make sure you package the products properly when returning them, especially fragile products.

FAQ

Where can I find the return form?

You can request it below by sending us an email via the contact form. We will provide it to you as soon as your return has been registered.

Where can I find the Track & Trace code?

You will receive the Track & Trace code from the post office or postal service you use to send the return to us. Therefore, make sure you send the return using a Track & Trace number from the postal service you used to ship the package. You can email us the Track & Trace code you received from the post office after registering your return.

Where can I find the return address?

We will provide you with the return address as soon as you have registered your return.

Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China
Tel: 15314571683

NOTE: The sender’s address on your package is not the same as our return address. Please do not simply return the products to this address without notifying us in advance. Unfortunately, returns sent to an address other than our return address cannot be refunded because we will never receive them.

Where can I find my order number?

You can find your order number in the order confirmation email you received after placing your order in our webshop. You can also find your order number in all shipping notification emails you have received from us. The order number consists of 4 or 5 digits.

If you cannot find your order number, send us an email and ask for your order number!